Case study - Global financial services organisation (2) (GFSO)

Business need

MaST has provided a wide range of management and interpersonal skills learning and development for this GFSO for over a decade. We continue to meet their business need for a provider with a strong reputation within their business, engendering positive attitudes to training and enabling learning to be transferred in to the workplace.

This organisation expects more than outstanding training from MaST. Their requirement is for a partnership approach where our involvement has a positive impact on the business beyond the immediate learning intervention. As this client is spread across xxx continents, they need to partner with an organisation with a similar geographical reach with the experience and sensitivity required to work in a culturally diverse setting.

MaST solution

MaST provides a broad range of skills courses that receive consistently excellent feedback. They are continuously reviewed and improved in line with business objectives. We design and develop new interventions as the needs of the business evolve, eagerly applying new innovations in our field.

MaST’s approach to working with this organisation has been, from the outset, based in a philosophy of mutual partnership. Our client values our flexible approach and we are proactive at a strategic level. We achieve this by having a dedicated relationship manager for this client, who understands the overall business objectives and within them, the learning and development objectives. Our relationship manager holds quarterly conference calls with business leaders across the global business. From this unique perspective the MaST relationship manager is able to contribute significant strategic insights to the business as a whole and with the Learning and Development team.

Outcome

Training within this organisation is viewed positively in itself but also in its impact on the business. MaST’s experience and sensitivity in working in multi cultural environments mean that MaST’s training is effective for all participants. Our global network means that training is delivered locally in most cases, thus providing a cost effective solution.

MaST’s model of relationship management contributes positively to the client’s business. The MaST relationship manager has a unique perspective across global business units and is able analyse global trends within the client organisation and highlight and resolve learning and development issues proactively.